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Free Consultation | "NST is the Way to Go!"
At NST Law, we are dedicated to helping injured individuals and their families get the justice and compensation they deserve.
Expertise
Mr. Trotz has handled injury cases involving auto accidents, slip and fall, premises liability, and negligent security. Every day, Mr. Trotz represents those who have been injured and many of his clients have sustained traumatic and life-altering injuries.
At NST Law, communication isn’t just a procedure; it is the foundation of how we serve. Guided by the Six Pillars of NST Law—trust and transparency, compassionate care, accessibility, resourcefulness, personalized service, and maximized pursuit—we ensure every client receives prompt updates with clear accountability. From your first call through resolution, our team is committed to supporting you with respect, clarity, and confidence.
As introduced in The Six Pillars of NST Law, trust and transparency guide how we communicate with every client. For our team, communication is more than scheduling calls or sending updates. It is a promise to build trust, reduce stress, and keep you informed at every step. This dedication reflects the same spirit we bring to our community involvement, showing our commitment to helping both clients and communities thrive. With clear updates and honest answers, we build confidence that your legal team is fully invested in your success.
Clear communication helps injury victims and their families feel empowered throughout the legal process. You can confidently make informed decisions when you understand your case’s progress. Strong communication also leads to better outcomes, since timely updates allow your legal team to respond quickly, gather evidence effectively, and build the strongest case possible. At NST Law, we know communication is a two-way street. Just as we provide updates and guidance, we rely on you to share changes in your health, contact information, or other important details so we can act quickly on your behalf.
Communication with NST Law begins the moment you reach out. From your first call, we explain what to expect, introduce you to your team, and outline clear next steps. Our intake process is designed to give you peace of mind, knowing your case is handled with care, transparency, and urgency.
| Commitment | What to Expect |
|---|---|
| Initial contact within one business day | After signing the authorization forms, we’ll confirm receipt and introduce your team. |
| Dedicated point of contact | You'll have a responsive team member (Attorney or Paralegal) assigned to your account. |
| Regular updates on next steps | You’ll receive clear timelines: when we inspect medical records, file claims, or when an expert consultation is needed. |
When you contact NST Law, you will hear from us within 24 hours, often sooner for urgent matters. We provide free consultations and remain available 24/7, so you never have to wait for answers about your case. From the very first conversation, our priority is to ease your concerns and guide you through what happens next.
You will be introduced to your dedicated attorney or paralegal, who will remain your consistent point of contact. You will have direct access to their phone number and email, along with our secure client portal, so you always know who to reach and how to reach them.
From the start, we share a clear roadmap of what comes next. This includes timelines for reviewing medical records, filing claims, and scheduling expert consultations. With NST Law, you can expect openness about every stage of your case and confidence that nothing is left untouched.
We believe you should always know the status of your case. That is why we set clear expectations for how we keep in touch, even during quieter periods when much of the work happens behind the scenes. These standards define the level of communication and support at NST Law, ensuring you always feel informed and valued. Our communication promise includes definitive response times, visible accountability, clear progress updates, and built-for-comfort processes designed to keep you confident and informed throughout your case.
At a minimum, you will hear from us once every 30 days with a status update or an explanation if your case is pending.
If your phone number, address, or medical condition changes, let us know. Our team responds quickly to avoid delays and confirm your update has been received.
Urgent messages, such as major changes in your health, will receive a reply within one business day, if not sooner.
You will be notified right away when evidence is submitted, insurance companies respond, a deposition is scheduled, or your case moves toward settlement or trial.
Your experience matters, and at NST Law, we make sure your voice leads to meaningful changes. We ask for input at key stages of your case and use it to refine how we communicate with every client. Our testimonials show how clear updates and open communication make a difference for the people we serve. By listening and adapting, we strengthen our promise of openness and accountability and demonstrate how NST Law supports you during your case.
We log every inquiry and assign it to a team member so nothing is overlooked. Every message is answered, every concern is noted, and follow-ups arrive promptly.
Our attorneys, paralegals, and staff receive regular training in communication best practices. This dedication means you benefit from a team prioritizing clarity, respect, and responsiveness.
After major steps in your case, such as settlement offers or depositions, we ask for your feedback on the communication process. This helps us improve and ensures your experience shapes how we serve future clients.
We know communication can feel overwhelming when dealing with an injury case. That’s why we have answered some of our clients’ most common questions about staying in touch with their legal team.
We assign you a dedicated team member. Their direct phone number, email, and secure client portal login are provided during intake so you always know how to reach them.
Situations like sudden medical bills, new doctor visits, unexpected contact from an insurance company, looming deadlines, or court notices are urgent. We prioritize these matters and respond within 24 hours.
A monthly status update is standard. Let us know if you have not heard from us in over a month. We will immediately provide a full status check and explain the next steps.
If you or a loved one has been hurt, call us at 800-529-4004 or fill out our online form at NST Law for a free consultation and experience legal support built on trust, transparency, and total client care.
